U.S. Postal Service Customer Experience Survey (USPS Survey)

Firmly believing in the power of remaining in contact, the U.S. Post Office continues to work hard to deliver the mails no matter what happens. Rain, sun, sleet or snow cannot damper the spirits of the tirelessly striving postal workers.

Since they put in so much effort to convey our communications, they would like to know what people think about them and their services.

Postal Experience – USPS Customer Survey – 2019

USPS Customer Feedback Survey
USPS – Pixabay

Providing each mail recipient as well as sender dependable services, they ensure that both personal and official communications reach their destination on time.

The U.S. Postal Services offers a unique chance to their customers to participate in the U.S. Postal Service Customer Experience Survey and provide their valuable input in making their services better.

1] U.S. Postal Service – The Name You Can Always Depend Upon

With roots as deep as 1775, the United States Postal Services (USPS) has come a long way. This government agency works hard to provide flawless mail services to its citizens. Catering to a wide variety of clients, they have categorized service as per delivery speeds and needs, thereby offering different shipping rates.

Despite the presence of a number of competitors, USPS is one of a most preferred form of shipping in the country. USPS has also played an important part in many books (Charles Bukowski’s 1971 book ‘Post Office’) and movies (1947 Christmas Classic, Miracle on 34th Street).

Employing a large number of people (more than 630 thousand) and using almost 215 thousand vehicles to deliver mail across the nation, it is one of the finest Government departments catering to the public.

2] Why Participate in The U.S. Postal Service Customer Experience Survey?

Serving tirelessly for the people of the nation, hearing public opinion about their services and performance is something every honest, hardworking employee wishes. The U.S. Postal Service Customer Experience Survey is aimed to find out honest opinions of people.

By participating in the survey, you can provide your feedback about USPS services; what you appreciate about it, what went wrong, etc. Your feedback helps improve the services of the Post Office, providing you with better services, ensuring that every package is delivered or received on time and every letter reaches its destination.

3] How to Participate in the U.S. Postal Service Customer Experience Survey?

Taking out a few moments of your time to let the US Postal Services know of your experience as well as opinions can go a long way in making their services better. On taking the U.S. Postal Service Customer Experience Survey the customers are guaranteed that their suggestions will be incorporated in making the post delivery system more efficient. Some of the requirements to participate in this survey include:

  • A computer, or a smartphone with a good internet connection to access the website (postalexperience.com/pos).
  • You must be able to read and write in English.

U.S. Postal Service Customer Experience Survey

  • Your United States Postal Service receipt.
  • Your precious time (2 minutes) to complete the survey.

Other details and instructions about the survey and related information are available here:

  1. You must be at least 18 years of age to take the customer satisfaction survey.
  2. Visit the survey website: postalexperience.com/pos.
  3. Keep your USPS receipt near you.
  4. Click ‘Next’.
  5. Enter the zip code located on the USPS receipt.
  6. Select the location of your purchase.
  7. Enter the Date mentioned on your USPS receipt.
  8. Complete the customer satisfaction survey questions that are unique to your visit.
  9. Ensure that you provide unbiased and honest answers to the questions in the survey as they go a long way in helping us serve you better in the future.
  10. Enter ‘Submit’.

Related Links

  1. S. Postal Service Official Site: https://www.usps.com/


In the business of customer service, the customer’s opinion matters most. Working continuously to provide excellent service to citizens on time, USPS is an example of exemplary services. Come rain or shining sun, storm or worse, they make an effort that every mail and package is delivered to its destination on time.

Constantly striving to improve on their services, they are conducting the U.S. Postal Service Customer Survey where 2 minutes of your time to provide your feedback about their services will go a long way in bettering them.

3 thoughts on “U.S. Postal Service Customer Experience Survey (USPS Survey)”

  1. I totally agree the people are very unprofessional at the U.S post office in Hilo by the airport their strongly rude n unskillful they don’t know how to speak professionally to the cusomers n their very judgemental n criticizing the very most worste, unprofessional post office i ever went to. You want nightmares go to US post office.

  2. Excellent customer service received 4/14/2020 3:52 pm
    Powhatan, VA 23139
    was in line, customer ahead of me had required more time, I was allowed to go ahead to purchase 2 books of stamps
    P.O. associate was making the waiting time very efficient, based on customer’s needs
    Thank you Clerk: 7

  3. I did your week long survey back in Jan,6 2020 . I was told for taking the time to do the survey I would receive a choice of $40 or 100 stamps. I choice 100 stamps but never received any thing. Is there any reason why Thank you


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